Privacy Policy

1. Introduction

Propertyzen Pty Ltd (ABN 98 691 147 798, ACN 691 147 798) ("Propertyzen", "we", "our", or "us") is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 to that Act.

By accessing our website at propertyzenpty.site or providing personal information to us in any form, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name, email address, and postal address
• Property address and details relevant to a management or leasing enquiry
• Financial information where necessary for tenancy or management agreements
• Employment and rental history information provided during tenant application processes
• Identification documents provided as part of a tenancy application
• Communications you send to us, including via email and our contact form

We only collect personal information that is reasonably necessary for, or directly related to, our property management and advisory services.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you complete our contact form, send an email, or make an enquiry
• Through tenancy application forms submitted by prospective tenants
• Via service agreements and management contracts entered into by property owners
• From third parties such as tenant referencing and credit reporting agencies (with your consent where required)
• Through your use of our website, including through cookies and web analytics tools

4. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. Cookies do not identify you personally. You may configure your browser to refuse cookies; however, this may affect certain website functionality.

We may use third-party analytics services to collect aggregate, anonymised data about website traffic and usage patterns. This data does not include personally identifiable information.

5. How We Use Your Personal Information

We use personal information collected for the following primary purposes:

• To respond to your enquiries and provide our property management services
• To process tenancy applications and assess tenant suitability
• To prepare and administer property management agreements and leases
• To communicate with you about your property, tenancy, or service engagement
• To provide financial reporting and trust accounting services
• To comply with our legal and regulatory obligations under WA and Australian law
• To improve our services and communicate service updates

We will not use your personal information for any purpose other than those described in this Policy without your prior consent, except as required or permitted by law.

6. Disclosure of Personal Information

We may disclose personal information to:

• Licensed tradespeople and contractors engaged to carry out maintenance or repairs at your property
• Tenant referencing databases (such as TICA or NTD) as permitted by WA tenancy legislation
• Our accountants, auditors, and legal advisers where disclosure is necessary
• Government bodies and regulatory authorities as required by law
• Courts or tribunals, including the State Administrative Tribunal of Western Australia

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Cross-Border Disclosure

We do not generally transfer personal information outside Australia. Where this is necessary, we take reasonable steps to ensure the overseas recipient handles your information in a manner consistent with the APPs.

8. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. Measures include secure electronic storage, access controls, and staff training.

Where personal information is no longer required for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information.

9. Access and Correction

Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request correction of that information if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us at [email protected]. We will respond within a reasonable time. We may need to verify your identity before processing your request. In certain circumstances, we may decline access or correction where permitted by the Privacy Act, and will provide written reasons for any such refusal.

10. Complaints

If you believe we have mishandled your personal information or breached the APPs, you are entitled to make a complaint. Please contact us first at [email protected] so we can attempt to resolve the matter directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The current version will always be available at propertyzenpty.site/privacy.html. We encourage you to review this Policy periodically.

12. Contact Us

For any privacy-related questions, access requests, correction requests, or complaints, please contact Propertyzen Pty Ltd at:

Propertyzen Pty Ltd
ABN 98 691 147 798  |  ACN 691 147 798
Western Australia 6061, Australia
Email: [email protected]
Website: propertyzenpty.site